Film4Printers.com Frequently Asked Questions

What is the typical turnaround time for most jobs?

We typically have jobs ready for pickup the following day you send it. For orders placed before 11am, we will ship the same day (if being sent via UPS).

How do I pay?

When ordering the film online, you will pay during the checkout process. We accept American Express, Visa, and Mastercard.

How is the film shipped?

Most film is delivered via UPS ground (which is typically delivered next day for clients in the Southern California area). If you have a need for a faster service, please enter your request on the order page and we will work with you to get the film to you on time.

Do I need to upload the files via the website?

No, you can mail or deliver the files to our office located at: 17910 La Salle Avenue, Gardena, CA 90248

What type of files does film4printers accept?

We prefer print-ready PDF files since they typically print the way you see them on your screen. For customers who are not able to create a PDF file, we also accept native format files. You will need to zip (or compress) the files into one file in order to upload it to our site. If you have any questions on how to do this, feel free to call us at (310) 538-1500. We will be happy to assist you.

Where is film4printers located?

Film4printers.com is a website of Altered Images Unlimited. We are located in Gardena, CA close to where the 405, 110, and 91 freeways meet.

I have special requirements for my film. Can film4printers help?

We are able to alter a lot of details of your film such as line screen (65, 85, 133, 150, etc.), the dot structure (Round, Elliptical, Euclidian, etc.), the dot angle, and trap size.

Do I need to trap my files?

There is no need to trap your files. We use a true Adobe Postscript Level 3 RIP with auto-trapping. Just let us know if you require a non-standard trap size.

I am a resale customer? How do I remove the tax from the shopping cart?

To prevent paying tax on your orders, please complete our Resale Card and email it back to sales@altimages.com or fax it to (310) 538-9500. We will add resale versions of film that you can order from.

I can't find the answer to my question on this page.

We would be happy to assist you. Just give us a call at (310) 538-1500.

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